Refund & Return Policy

At JE7 Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the terms outlined below.

1. Return Period

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be in the same condition as when you received it
Be unused and unworn
Include all original tags, accessories, and packaging
Be accompanied by a receipt or other valid proof of purchase

To request a return, please contact us at je.store.pk@gmail.com before sending the item back.

Items returned without prior approval from our team will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us immediately at je.store.pk@gmail.com.

To help us resolve the issue quickly, please provide your order details along with clear photos or videos showing the issue. We will review your request and, where applicable, provide an appropriate resolution.

3. Non-Returnable Items

Certain items are not eligible for return, including:

Personal care and hygiene products
Beauty and grooming products that have been opened or used
Customized or personalized products
Items purchased on sale or clearance
Gift cards
Products that are damaged due to misuse, improper handling, or normal wear and tear

Additional products may be excluded from our return policy where clearly stated on the product page.

If you are unsure whether your item qualifies for a return, please contact us at je.store.pk@gmail.com before sending it back.

4. Return Shipping

If your return is approved, we will provide you with the necessary return instructions.

For returns due to a defective, damaged, incorrect, or incomplete item, the return shipping arrangement will be communicated by our team after reviewing the issue.

For returns due to a change of mind or other reasons not caused by an error on our part, any applicable return shipping costs may be the responsibility of the customer.

5. Exchanges

We do not guarantee direct exchanges.

If you wish to receive a different product or variant, the recommended process is to return the original item, subject to our return eligibility requirements, and place a new order for the desired item once the return has been approved.

6. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.

If your refund is approved, the applicable amount will be processed using the original payment method, where possible.

Please allow up to 10 business days for the refund to be processed after approval. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from the date of refund approval, please contact us at je.store.pk@gmail.com.